Refund policy

Returns and refund policy

Last updated: 12th May 2026

At Project Unknown, we stand behind the quality of every piece. If something isn’t right, we’ll do our best to make it right.

 

Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery
  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be included

We reserve the right to reject returns that do not meet these conditions.

 

Non-Returnable Items

The following items are not eligible for return:

  • Limited drops / exclusive releases
  • Items marked as Final Sale
  • Worn, damaged, or altered items
  • Custom or made-to-order pieces

 

Exchanges

We currently do not offer direct exchanges.

If you need a different size or item:

  1. Return the original item (if eligible)
  2. Place a new order for the desired item

 

Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to your original payment method
  • Please allow 5–10 business days for processing after approval
  • Shipping costs are non-refundable

 

Shipping Policy Note

We offer free shipping on all orders but return shipping costs are the responsibility of the customer.

 

Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We’ll sort it out quickly — either a replacement or a full refund.

 

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method
  • We are not responsible for lost returns

 

How to Start a Return

To initiate a return, contact us at:

Email: projectunknowngh@gmail.com
Include your order number and reason for return.

 

Policy Updates

We may update this policy at any time. Changes take effect immediately upon posting.