Shipping policy

Shipping Policy

Last updated: 12th May 2026

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Project Unknown.

 

1. Shipping Coverage

We currently ship exclusively within Accra.

At this time, we do not offer delivery outside this area.

 

2. Shipping Model (Drop-Based Fulfilment)

Orders are fulfilled based on a drop system.

  • Each collection or release has a defined order window (deadline)
  • All orders placed within thaat window are processed together
  • Orders are shipped on a specified dispatch date after the deadline

The exact shipping date for each drop will be communicated clearly at the time of purchase.

 

3. Shipping Costs

We offer free shipping on all orders within Accra.

 

4. Order Processing and Dispatch

  • Orders are not shipped immediately after purchase
  • Fulfilment begins only after the drop deadline has closed
  • All orders from the same drop are dispatched together on the announced shipping date

This approach allows us to maintain quality and consistency across every release.

 

5. Delivery Timeframes

Once dispatched, delivery within Accra will arrive the same day.

Please note that delivery timelines are estimates and may vary depending on logistics conditions.

 

6. Order Tracking

Where applicable, tracking information or delivery updates will be provided once orders have been dispatched.

 

7. Shipping Delays

While we aim to meet all stated timelines, delays may occasionally occur due to factors beyond our control, including:

  • Courier or delivery service disruptions
  • High order volumes during major drops
  • Unforeseen logistical challenges

In such cases, we will communicate updates as promptly as possible.

 

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details at checkout.

If an incorrect address is provided, this may result in delays or additional arrangements for redelivery.

 

9. Lost or Missing Deliveries

Once an order has been dispatched, we work closely with our delivery partners to ensure successful delivery.

If you experience any issues receiving your order, please contact us. We will review each situation and make reasonable efforts to assist in resolving the matter.

 

10. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will assess the situation and provide an appropriate resolution.

 

11. Contact Information

For any shipping-related inquiries, please contact:

Email: projectunknowngh@gmail.com